Privacy Policy

Haven Hospitality Collective LLC ("we," "us," "our") operates the Lakeside Social website at lakesidebowl.com. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data.

1. Information We Collect

Information you provide directly: When you submit a reservation, event inquiry, tee time request, or job application through our website, we may collect:

• Full name, email address, phone number
• Preferred dates, times, and service details
• Special requests or messages
• Resume or employment information (for job applications)

Information collected automatically: When you visit our website, we may automatically collect:

• Browser type and version, operating system
• IP address and approximate location (city/region level)
• Pages visited, time on site, referring URLs
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect to:

• Process and confirm reservations, event bookings, and tee time requests
• Communicate with you about your inquiry or booking
• Respond to questions and provide customer service
• Send operational notices (e.g., booking confirmations, schedule changes)
• Improve our website, services, and guest experience
• Comply with legal obligations
• Review job applications (HR purposes only)

We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in these circumstances:

• Service providers: We may share data with CRM software (GoHighLevel), email platforms, and analytics tools solely to deliver our services.
• Legal requirements: We may disclose information when required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred with prior notice to you.
• Safety: We may share information to protect the rights, property, or safety of our guests, staff, or the public.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Reservation and inquiry records are typically retained for up to 3 years. You may request deletion of your information at any time (see Section 7).

5. Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no transmission of data over the internet is guaranteed to be completely secure. We encourage you to contact us by phone for highly sensitive inquiries.

6. Cookies & Analytics

Our website may use cookies and similar tracking technologies to analyze traffic and improve user experience. We may use Google Analytics or similar tools that collect anonymized usage data. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Opt-out: Opt out of non-essential communications at any time.
• Portability: Request your data in a machine-readable format.

To exercise any of these rights, contact us at Info@hhsoha.com or call (269) 637-6500. We will respond within 30 days.

8. Children’s Privacy

Our website is not directed to children under 13 years of age and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through our site, please contact us immediately and we will delete it.

9. Third-Party Services

Our website includes links to and embeds from third-party services including Google Maps, Facebook, Instagram, and SyncPassport. These services have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of these third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us